24760 Hospital Drive
P. O. Box 497
Red Lake, MN 56671
218-679-3912 Main Phone
218-679-0181 Fax
24760 Hospital Drive
P. O. Box 497
Red Lake, MN 56671
ph: 218-679-3912
fax: 218-679-0181
linda
History of the Customer Service Task Force
IHS Director’s Priorities
February 26, 2010 Update on Directors Priorities
Priority 3: To improve the Quality of and Access to Care
“In announcing that Customer Service is a priority, we will expect all staff as part of their job performance to treat both external customers (patients and Tribe) and internal customers (other staff) with outstanding customer service.”
Yvette Roubideaux, M.D., MPH
In the spring of 2010 when this particular IHS Director’s Priority came out announcing that “Customer Service was a priority”, the Red Lake Hospital asked for participation and nominations from staff and soon after that , the Customer Service Task Force was formed. The Red lake Customer Service Task Force is a partnership coalition between the IHS Service Unit, Tribal Comprehensive Health Program and the Red lake Tribal Community. We currently have 12 committee members: Chairperson, Community Representative, Comprehensive Health Services, Finance, Business Office, Contract Health Services, Patient Advocate, Property and Supply, Nursing, Diabetes Educator, Pharmacy and Nursing Administration. We meet every two weeks to discuss ways in which we can provide Excellent Customer Service to our patients, community members and Tribe as well as our internal customers; co-workers. This important Task Force has implemented major initiatives with the central theme "to build a customer focused and customer driven health care system." This is evident by the following actions carried out in the last 2 years:
Mission Statement
“The Mission of the Customer Service Task Force is to provide Leadership and Advocate for an Outstanding Customer Focused Environment with emphasis on Respect, Cultural Sensitivity and a Caring Attitude for our External and Internal Customers”.
Vision Statement
“The Red Lake Health Care System promotes patient-centered care by providing Excellent Service through a Team approach by looking through the eyes of the patient in a respectful and culturally sensitive manner.”
Copyright 2012 Red Lake Net News. All rights reserved.
24760 Hospital Drive
P. O. Box 497
Red Lake, MN 56671
ph: 218-679-3912
fax: 218-679-0181
linda